Refund Application

Are you sure you want to leave the Varun electric bike family?

IMPORTANT:

We do not accept refund requests for e-bikes purchased through platforms such as Amazon, eBay, or any other third-party websites. Please note that these platforms are not managed by official personnel from the Varun website.

Notes:

If you have recently purchased a Varun electric bicycle and your order has not been dispatched yet, you are eligible for a refund. You can directly apply for a refund, and we will process it within 3 business days.

If your Varun electric bicycle is already in transit, please wait until you receive the bicycle before applying for a refund. Do not open the bicycle's packaging. We will provide you with a free return shipping label. Once the Varun factory receives and inspects the returned bicycle, we will process your refund within 3 business days.

If you have received your Varun electric bicycle within 14 business days and it is in a brand-new condition (please do not discard the packaging), you may still apply for a refund. We will provide you with a free return shipping label. Once the Varun factory receives and inspects the returned bicycle, we will process your refund within 3 business days.

Starting with my new Bike

Ich habe heute mein Varun Bike bekommen.
Es war sehr gut verpackt und die Lieferung war sehr gut.
Zusammen bauen geht ganz einfach und ist in alle ruhe in ein halber Stunde fertig.
Vom aussehen und Verarbeitung bin ich sehr zufrieden.
Es lässt sich sehr einfach bedienen und alles funktionierte auf anhieb.
Nach meine erste tour bin ich wirklich begeistert und mit das Bike macht es auch Spaß Offroad zu fahren und Steigungen sind kein Problem.

✅ Verified Purchase

My relatives and friends, who are electric bike enthusiasts, consider this model not just a fantastic bike but also an excellent purchase. The delivery exceeded expectations, arriving quicker than anticipated. The assembly process was a breeze, with all necessary tools provided. One of the standout features is its comfort, largely due to the easily adjustable saddle. Additionally, the fat tires contribute to a smooth ride, effortlessly handling the bumpy streets in my area. On my initial outing, I covered 11 km across various terrains, including pavement, sidewalk, and grass, experimenting with all the gears.

The bike's 48V battery supports a commendable speed of up to 25km/h and showcases an impressive range. I put this to the test by riding 5 km on power levels 0 (no assist) and 1 (low assist) and concluded the journey with the battery still fully charged. The following day, I traveled 6 km using levels 2 and 3, and the battery indicator still read full. This bike's build is robust, tipping the scales at 34kg, with the battery accounting for a significant portion of the weight. I highly recommend this bike for taller individuals; standing at 5'9", I find it a perfect fit.

I received my bike about a month ago and found the setup process to be straightforward, getting it ready for a ride in under an hour. Yesterday marked my first journey on it, and it performed exceptionally well.

After comparing several e-bikes, this one satisfied all the criteria I sought in an electric bicycle. I embarked on my maiden voyage in chilly weather with some snow underfoot. The experience was delightful, and the pedal assist function proved efficient across its five settings. The Pedal Assist System (PAS) offers the flexibility of riding without pedaling or engaging in physical exercise while pedaling. Moreover, the LCD display was conveniently legible during the ride.

In terms of design and aesthetics, the bike stands out. Unlike many other models that feature externally mounted batteries and visible wiring, Ballistic has seamlessly integrated these components within the frame, resulting in a sleek and attractive design, particularly in black.

I decided to wait a bit before writing this review to truly assess the durability of this bike. It arrived promptly and assembly was straightforward. The assembly required only a few steps: mounting the seat, attaching the front tire, setting up the headlight, and fixing the handlebars. Impressively, all the necessary tools were included in the package. The bike is well-constructed, user-friendly, and impressively fast, thanks to its electric capabilities. The inclusion of disc brakes is a significant advantage, especially given the bike's speed. It also boasts excellent tire traction, proven by my successful ride through a snowstorm without any issues. This bike offers great value for its price, earning admiration for its uphill performance and stylish appearance. An added benefit is the option for a 2-year warranty, enhancing its appeal.

I acquired this e-bike on October 11, 2023, and it arrived by October 15, giving a clear expectation of the delivery timeframe. As a newcomer to the e-bike scene, I don't have much to compare it with, but after several rides taken by both myself and my husband, we are thoroughly impressed and in love with this bike. I managed the assembly on my own, which was straightforward, thanks in part to a very helpful instructional video. I've also customized it by adding a rack, a water bottle holder, a new seat, and a pouch. Riding through water and mud was a blast, despite getting quite dirty. The pedal assist feature has been fantastic for longer rides, and impressively, I've even managed to shed some weight while using it frequently. The battery recharges in about 3 hours, though it could extend to 4 or 5 hours if it's completely drained. From my experience, it's around 4 to 5 hours for a full charge. I'm definitely planning to purchase another one for my husband. Priced at around 1,299 euros at the time (though the price might have increased since then), I believe this bike is an excellent choice for first-time e-bike buyers. Overall, it's been a fantastic buy, and I hope this review helps someone. 🙏

Refund Application

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